FAQ's

Q1. Is expedited shipping available?

No, all orders ship using FedEx Ground service. Orders shipping direct to your home will leave our facility within 48 hours of placement and should arrive to you within 24-48 hours after that. Branch Orders and Employee Orders shipping to a pickup location leave our facility once a week, typically on Thursdays.

Q2. Can I pick up Employee Product my order? 

Yes, Employee orders can be picked up at 8 locations. Simply select one of the 8 pickup locations as your shipping address.

Q3. Do you ship to PO boxes?

No, FedEx does not deliver to a PO Box.

Q4. I haven't received my order yet?

An email address is required to place an order. Order and shipping confirmation emails will be sent to the email address on your account. Orders shipping direct to your home will leave our facility within 48 hours of placement. Orders shipping to a pickup location leave our facility once a week, typically on Thursdays and arrive on Fridays. If you need additional assistance, please email our store customer service team at: neb_oms@cfsinc.com

Q5. What if something is out of stock, can I still order it?

Yes, if an item is out of stock, you may still order it. Your order will be fulfilled once product has been replenished.

Q6. What if I forgot my password?

We can assist you with your password, but must do so over the phone. Please call our store customer service team at 1-800-466-9880.

Q7. Who can I contact with questions about Branch materials?

You can email your branch materials questions to Marilyn Cyr mcyr@northeastonsavingsbank.com and/or Dalia Cardoso dcardoso@northeastonsavingsbank.com

Q8. Who can I contact with questions about Employee Branded materials?

You can email your questions about Employee Branded materials to Courtney Palm cpalm@northeastonsavingsbank.com

Q9. Can I ship outside of Massachusetts?

At this time, due to sales tax, we only allow shipments within Massachusetts.

Q10. I accessed the store, starting shopping, but received an error that said 'Something Went Wrong' when I went to check out

We apologize that this happened and want to fix it for everyone. It is most likely related to an apparel item. To help us trouble shoot the cause, please email support@cfsinc.com and indicate the item (and size if apparel) you are attempting to order. If you can include a snapshot of your shopping cart, it would be most helpful!